quicken customer service screen sharing

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Sorry Quicken does not offer support for Quicken for Windows via email.

. If you are being asked to pay for support you are not talking to the Quicken Care team. Paulette1947 This forum isnt Quicken Customer Service so no one here can screen share with you. Quicken also liked that PureCloud is a solution for the future.

For general Quicken questions and issues. But the real beauty of PureCloud is that its constantly incorporating the latest and greatest so however customer expectations change we can adaptand do it. Whether youre wondering about retirement plans have a question about insurance claims or need assistance with an online job application were here to help.

I just did a one-step update and though my bank account information remains correct the paycheck shows up two more times in the budgetingexpenseincome tracking part of the. Quicken Simplifi My-Account. They also wanted to add omnichannel features like screen-sharing and chat to help agents provide faster more effective service.

To further enhance the quality of customer service Quicken uses Genesys Clouds screen-sharing capability crucial functionality that Quicken would otherwise have to license at extra cost. Its agents use screen share when handling voice or chat interactions to quickly understand the customers experience and provide the right solution. Meanwhile the problem just gets worse.

They seem unable to fix or even understand this. Browse by topicIndividualsView answers to your most common questions about retirement plans investments insurance products and accessing your account information onlineEmployersGet assistance with. Call us at 650 250-1900 see support site for hours.

For that you would need to call Quicken Customer Service 8 am - 8 pm Eastern Monday through Friday. To enhance the quality of customer service Quicken began using screen-sharing capability critical functionality that the company would have had to license at a considerable expense if it werent included as part of the Genesys Cloud CX solution. Already weve used PureCloud to add new features such as screen sharing to provide better service Roberts says.

After considering solutions from several providers Quicken chose the Genesys Cloud CX platform a public cloud solution offering customer engagement communications and collaboration functionality. Have spent several hours online with the customer service people to no avail.

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